Terms of Service

Last updated: October 1, 2026

These Terms of Service ("Terms") govern your access to and use of the website at corgicoaching.com (the "Site"), the sign-up form, your account, and the coaching, matching, video session and messaging services offered by Corgi Coaching (together, the "Service"). Please read these Terms carefully. They describe what the Service is and is not, and they include important provisions that affect your legal rights, including disclaimers of warranties, a limitation of our liability, and an agreement to resolve most disputes through binding individual arbitration with a class action waiver. In these Terms, "we," "us," and "our" mean Corgi Coaching, and "you" and "your" mean the person using the Service.

1. Agreement to these Terms

These Terms are a binding contract between you and Corgi Coaching. You accept these Terms by affirmatively agreeing to them, for example by pressing a button that says you agree when you complete the sign-up form, create an account, or make a purchase. Where we give conspicuous notice of changes to these Terms, your continued use of the Service after those changes take effect also constitutes acceptance. If you do not agree to these Terms, do not complete the sign-up form, create an account, make a purchase, or otherwise use the Service.

Corgi Coaching is operated by Faroe Group, Inc., which is the entity responsible for the Service under these Terms. Your use of the Service is also governed by our Privacy Policy.

2. Eligibility

To use the Service, you must be at least 18 years old, have the legal capacity to enter into a contract, and be located in the United States. The Service is directed to users in the United States and is not intended for use by anyone under 18. By using the Service, you represent and warrant that you meet these requirements.

3. What the Service is and is not

Corgi Coaching offers one-to-one career and life coaching over video. You tell us about yourself and what you would like to work on, you choose a plan and pay for it, and a person on our team matches you with a coach. You meet your coach by video in your account, you can message your coach there between sessions, and your coach may give you things to try between sessions.

Corgi Coaching provides the Site, your account, the matching, and the tools you and your coach use. The coaching itself is delivered by independent coaches. They are not employees or agents of Corgi Coaching, and each coach is responsible for their own coaching and professional conduct.

Coaching is not therapy, counseling, mental health care, medical care, or crisis care, and it is not a substitute for any of them. Nothing a coach tells you, and nothing on the Site, is medical, psychological, legal, financial, or tax advice. If you need help with your health, a legal matter, or your finances, please talk to a qualified professional. Using the Service does not create a doctor-patient or any other health care relationship between you and Corgi Coaching or any coach. The sign-up form is a starting point for matching you with a coach. It is not an assessment or a diagnosis.

4. Not for emergencies

The Service is not for emergencies, crises, or any situation that needs immediate help. It is not a substitute for emergency services.

If you or someone else is in danger, or is thinking about self-harm or suicide, do not use the Service. Call or text 988 for the Suicide and Crisis Lifeline, or call 911, right away.

5. Accounts and sign-in

You sign in to your account with a single-use code we email to you, so the security of your account depends on the security of your email. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for keeping access to your email account secure, and for all activity that occurs under your account. You agree to tell us promptly at support@corgicoaching.com if you learn of or suspect any unauthorized use of your account. You may keep only one account. We may refuse, suspend, or close an account at our discretion, consistent with these Terms.

6. Matching, sessions, and messages

A person on our team uses what you tell us on the sign-up form to match you with a coach. The information you give us is handled as described in our Privacy Policy. We do not guarantee that a particular coach will be available or that you will be matched. If your coach is not the right fit, you can change coaches at any time, at no extra cost: tell us at support@corgicoaching.com.

You book and move your sessions in your account, and sessions take place by video there. You can message your coach in your account between sessions. Messages are not for emergencies (see section 4), and your coach may not reply right away. When your plan ends, you can no longer book sessions or send new messages.

7. Your responsibilities and acceptable use

You agree to provide accurate and truthful information and to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for the content and information you submit.

You agree that you will not:

• use the Service for any unlawful, harmful, harassing, abusive, defamatory, or fraudulent purpose;
• infringe the intellectual property, privacy, or other rights of any person;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• interfere with, disrupt, or attempt to gain unauthorized access to the Service, its systems, or its networks, or attempt to breach or circumvent any security or authentication measure;
• scrape, harvest, crawl, or use bots or other automated means to access or collect data from the Service without our written permission;
• submit another person's personal information without that person's permission; or
• use the Service in any way that could damage, disable, overburden, or impair it, or that violates any applicable law or regulation.

8. Fees, payments, and subscriptions

The plan

The plan we offer is a coaching subscription that starts with a paid trial. The trial price, its length, the price of the plan after the trial, and how often you are billed are shown at checkout before you pay. Applicable taxes may be added. The terms shown to you at checkout are the ones that apply to your purchase.

Paying

By completing a purchase, you authorize us and our payment processor, Stripe, to charge your payment method for the amounts shown, plus any applicable taxes. Your card details go to Stripe, and your use of Stripe may be subject to its own terms and privacy practices.

Subscriptions and automatic renewal

The plan is a subscription, and the following applies:

• The subscription automatically renews and continues until you cancel it. Unless you cancel, it renews at the end of each billing period and your payment method is charged on a recurring basis.
• The recurring charge and the billing interval are shown to you before you purchase, and you give your affirmative consent to those recurring terms when you pay.
• You can cancel online at any time, from the link in the confirmation email we send when you sign up. Canceling is at least as easy as signing up, and you do not have to call, wait, or complete steps beyond those needed to enroll. Canceling takes effect at the end of your current billing period, and it stops future renewals. You may also contact us at support@corgicoaching.com if you need help canceling.
• After you purchase, we send you an acknowledgment in a form you can keep, such as an email, that includes the automatic-renewal terms, the recurring charge and billing interval, the cancellation policy, and how to cancel. We also send any notices about your subscription that the law requires.

We intend to offer these subscription terms in a manner consistent with automatic-renewal and negative-option laws, including the California Automatic Renewal Law and the Federal Trade Commission's negative-option requirements. This means clear disclosure of the recurring terms before you buy, your affirmative consent to those terms, and a simple way to cancel online.

Trials

A plan may start with a paid trial. The trial price, its length, and the price after the trial are shown at checkout before you pay. Your trial starts when you are charged the trial price. Unless you cancel before the trial ends, your subscription continues automatically when it ends: your payment method is charged the plan's price then, and again at the start of each billing period until you cancel. If you cancel during your trial, your plan ends when the trial ends and you are not charged the plan's price.

Refunds

All sales are final. Every payment, including trial payments and recurring subscription charges, is non-refundable and non-transferable. If you are unhappy with the Service, contact us at support@corgicoaching.com. We consider refund requests case by case, at our sole discretion, and no refund is owed unless we approve it. When you cancel, the cancellation takes effect at the end of your current billing period, and there are no refunds or credits for partial periods. For example, canceling in the first week of a billing period still costs that period's full charge. If we cancel a transaction ourselves, we refund that payment. Nothing in these Terms limits any refund or cancellation right you have under applicable law.

9. Intellectual property

The Service, including the Site, its design, text, graphics, logos, and other content, and all related trademarks, service marks, and trade names, is owned by Faroe Group, Inc. or its licensors and is protected by intellectual property and other laws. Subject to these Terms, we grant you a limited, personal, non-commercial, non-exclusive, non-transferable, and revocable license to access and use the Service for its intended purpose. No other rights are granted. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from any part of the Service except as expressly permitted by these Terms or applicable law.

10. Your content and submissions

You keep ownership of the content and information you submit through the Service, including your sign-up answers and your messages ("Your Content"). You grant Corgi Coaching a limited, non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, and process Your Content as reasonably needed to operate and provide the Service to you, including to match you with a coach and to share it with your coach. How your information is stored and handled is described in our Privacy Policy, which controls in the event of any conflict with this section. You are responsible for Your Content, and you represent that you have the rights needed to submit it and that it does not violate these Terms or any law. Do not submit another person's information without that person's permission.

11. Third parties

The Service involves third parties, including the independent coaches, our payment processor, the providers who host and run the Service for us, and third-party websites, links, and services. These third parties are not controlled by Corgi Coaching. To the fullest extent permitted by law, Corgi Coaching is not responsible or liable for the acts, omissions, products, or services of any third party, including the coaching the independent coaches deliver. Your dealings with any third party are solely between you and that third party.

12. Privacy and communications

Our Privacy Policy describes how we collect, use, and share information, and it is incorporated into these Terms by reference. By using the Service, you consent to receive electronic communications from us, including service-related messages, and you agree that these electronic communications satisfy any legal requirement that such communications be in writing.

Text messages

You can text us at (332) 239-2722, and a person on our team replies. We do not send automated texts. If you apply to coach with us and agree to texts, a person on our team may text or call you about your application. Message and data rates may apply. Reply STOP and we stop texting that number. Your mobile carrier is not responsible for delayed or undelivered messages.

13. Disclaimers of warranties

The Service, including the Site and all related features and content, is provided on an "as is" and "as available" basis, without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that it will produce any particular result, including any particular career, personal, financial, or health outcome. We do not warrant the qualifications, availability, or performance of any independent coach. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

14. Limitation of liability

To the fullest extent permitted by law, Corgi Coaching, Faroe Group, Inc. and its affiliates, and their respective officers, directors, employees, and agents, will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of, or inability to use, the Service.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amounts you paid to Corgi Coaching in the 12 months before the event giving rise to the claim, or (b) one hundred US dollars.

These exclusions and limits apply regardless of the legal theory on which a claim is based and even if a remedy fails of its essential purpose. They do not apply where prohibited by law, including for gross negligence, willful misconduct, or in jurisdictions that do not allow the exclusion or limitation of certain damages. In those cases, our liability is limited to the smallest extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Corgi Coaching, Faroe Group, Inc. and its affiliates, and their respective officers, directors, employees, and agents, from and against any claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your use of the Service, Your Content, or your violation of these Terms or any applicable law or the rights of any third party. This obligation survives termination of these Terms and your use of the Service.

16. Dispute resolution and governing law

Informal resolution first

If you have a dispute with us, please contact us first at support@corgicoaching.com so we can try to resolve it informally. You agree to give us at least 60 days from the date you notify us to resolve the dispute before starting any formal proceeding.

Governing law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement below.

Binding individual arbitration

You and Corgi Coaching agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration, and not in court, except as stated below. You and Corgi Coaching each waive the right to a trial by jury and the right to have disputes heard in court, except as expressly permitted in these Terms. The arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules, including its Consumer Arbitration Rules where they apply, and judgment on the award may be entered in any court with jurisdiction. The rules and details of how to begin an arbitration are available from the provider.

You and Corgi Coaching agree that the arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable, except that a court, and not the arbitrator, decides the enforceability of the class action waiver below.

Payment of arbitration filing, administration, and arbitrator fees will be governed by the provider's rules, except that we will pay or reimburse those fees to the extent required by the provider's rules or applicable law, or where they would otherwise make arbitration prohibitively more expensive than a court proceeding.

Small-claims carve-out

Either party may bring an individual claim in a small-claims court if the claim qualifies and stays in that court. This arbitration agreement does not prevent either party from seeking to stop actual or threatened infringement, misappropriation, or violation of intellectual property rights in court.

Class action waiver

You and Corgi Coaching agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. There will be no class or representative arbitration, and the arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. This class action waiver applies in any forum, including court, and survives even if the agreement to arbitrate is found void or unenforceable.

30-day opt-out

You may opt out of this arbitration agreement and class action waiver within 30 days after you first affirmatively accept these Terms by sending written notice by email to support@corgicoaching.com, stating your name and that you opt out of arbitration. If you opt out, the arbitration provisions will not apply to you, but the rest of these Terms, including the governing-law provision, will still apply.

Severability of this section

If the class action waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request will be severed and decided by a court, while all other claims will proceed in arbitration. The class action waiver otherwise remains in effect in any forum, including in that court proceeding. If any other part of this Section 16 is found unenforceable, the remaining parts will stay in effect.

17. Termination and suspension

We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if you violate these Terms, if we reasonably believe suspension or termination is needed to protect the Service or others, or as otherwise needed to operate the Service or comply with law. You may stop using the Service at any time, and you may cancel your plan online. If we terminate or suspend a paid subscriber's access without cause, meaning not because of the user's violation of these Terms or the law, we will refund the pro-rata unused portion of any fees you have prepaid for the affected period. On termination, your right to use the Service ends. Any provisions that by their nature should survive termination, including those on intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and these general terms, will survive.

18. Changes to the Service and to these Terms

We may modify, suspend, or discontinue the Service or any part of it at any time. We may also update these Terms from time to time. When we do, we will change the "Last updated" date above and, where appropriate, provide additional notice. Changes are effective when posted unless we say otherwise. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree to the changes, stop using the Service.

19. Technology and connectivity limitations

You are responsible for obtaining and maintaining a suitable device, software, and internet connection to use the Service, including a camera, a microphone, and a browser that can join a video session. The Service depends on technology, including your equipment, third-party networks, and internet connectivity, that may fail or be interrupted. To the fullest extent permitted by law, we are not responsible or liable for any problem, delay, or failure caused by your equipment or connectivity, or by third-party networks or services outside our reasonable control.

20. General

These Terms, together with the Privacy Policy and any terms presented at the point of purchase, are the entire agreement between you and Corgi Coaching regarding the Service, and they replace any prior agreements on that subject. If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent, and any attempt to do so is void. We may assign these Terms, including to an affiliate or in connection with a merger, acquisition, or sale of assets. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, outages, labor disputes, or governmental actions. Section headings are for convenience only and do not affect interpretation. We may provide notices to you through the Service or by email, and you may send notices to us by email at support@corgicoaching.com. These Terms are written in English, and the English version controls.

21. Concerns about a coach

If you have a concern about a coach's conduct, please tell us at support@corgicoaching.com. You can also change coaches at any time, at no extra cost.

22. Contact us

If you have questions about these Terms or the Service, contact us at:

• Faroe Group, Inc., 111b South Governors Avenue, Dover, DE 19904
• Email: support@corgicoaching.com
• Text: (332) 239-2722